Is Mount Sinai Fertility (MSF) still open?
We are still here for our patients. Mount Sinai Fertility staff are on-site at the downtown location 7 days a week to answer questions. However, we regret that we are unable to accept in-person appointments at this time. Patients can continue to phone or e-mail our clinical team to obtain answers to questions and/or book virtual appointments. If we are unable to answer your call, leave a message on our nursing line and we will get back to you within 24-48 hours.
Phone: 416-586-4748
E-mail: [email protected]

What services is MSF offering during the COVID-19 pandemic?
Our clinical team is still available to our patients by phone, e-mail and videoconference for patient questions, virtual consultations, and follow-up appointments.
We continue to offer the following:
• Funded sperm and egg freezing for oncology or urgent medical fertility preservation
• Early pregnancy monitoring
• Fertility consultations (by phone or videoconference)
• Genetic counselling (by phone or videoconference)
• Counselling sessions (by phone or videoconference)

I was referred to the clinic for an initial consultation, will I still have an appointment?
Yes, the medical secretary for your fertility care provider will contact you with details for your consultation. Consultations will take place through the Ontario Telemedicine Network, by phone or video conference. Initial investigations will take place once it is appropriate to do so. Please monitor our website regularly for updates.

What can I do to prepare for my fertility treatment so that I can be ready to start once restrictions are lifted?
While access to most diagnostic testing is not available, we recommend that our patients focus on their pre-conception health. Do your best to stay healthy during this time. There are some good resources available including a video on our own web site: Optimizing Natural Fertility. The Province of Ontario also provides helpful pre-natal advice and information:

Can I get my fertility testing done while I am waiting?
While it may be possible to obtain routine blood testing at an outside commercial lab, other diagnostic tests such as ultrasounds and semen analysis are not available. We recommend that patients follow Public Health guidelines and remain home, if possible, and proceed with fertility investigations once restrictions have been lifted and testing facilities reopen.

Can I still try to conceive naturally?
While we are not offering fertility treatments at this time, we recognize that patients may want to try to conceive naturally. If you have questions about your personal situation, we recommend booking a consultation with your fertility specialist. In the meantime, listen to Dr. Wendy Whittle of Sinai Health who recently spoke about pregnancy and COVID on a CBC podcast. We also recommend the following resources:
Mount Sinai Hospital Department of Obstetrics and Gynecology
The Government of Canada
Centers for Disease Control and Prevention

What resources are available for those who may be struggling emotionally with the delay in treatment?
Deferring fertility treatments is stressful. We are offering counselling sessions to those who need additional support. For more information, please contact our Social Worker, Jodi Goldstein, at [email protected] All counselling appointments will be by phone during this time.
The Canadian Fertility and Andrology Society (CFAS) published “Tips for Coping with Uncertainty in the Midst of a Pandemic”
We also recommend Fertility Matters Canada, which often hosts on-line information sessions for the general public.

When will MSF begin offering fertility treatment again?
The truth is, we do not know. MSF will follow direction from Public Health, Sinai Health System and the Canadian Fertility and Andrology Society to determine when it is appropriate commence fertility treatments and diagnostic investigations. In the meantime, we continue to work with our patients to prepare them for fertility treatment.

How will Mount Sinai manage patients when treatments start up again? Can I be placed on a wait list?
Once restrictions are lifted, we anticipate a high demand from patients to start their treatment cycle. The longer we are closed, the greater the demand. It is very important that we manage our return to operations so that we can control quality and ensure optimal care for all patients. See below for how we will be managing our patients. While we will do our best to follow this plan, we may need to adjust depending on circumstances.
• We will first call all patients whose treatment cycle was interrupted as a result of COVID-19, as well as those who were on our funded IVF wait list to start a cycle in April 2020.
• If you were planning to use OFP funding for your IVF cycle, we will be communicating to you in the order of the pre-existing wait list.
• If you were planning to pay for your IVF cycle, you will be able to call in your Day 1 when we re-open and you will be given a timeline to start. Please note that we may not be able to offer you a spot in the month that you call.
• IUI Cycles – If you were planning to do a funded IUI cycle, you will be able to call in your Day 1 when we re-open and you will be given a timeline to start. Please note that we may not be able to offer you a spot in the month that you call.
• If your timed intercourse cycle was cancelled, it will not be restarted within our first month of re-opening. Timed Intercourse cycles will be deferred for one month to manage patient volumes.

We will be continuing to use the wait list process that was in place prior to March 16. When patients call with their Day 1, they should expect that we may not be able to accommodate the start of their cycle in the month they call, whether they are doing IVF, Frozen Embryo Transfer, or Insemination. Timed Intercourse cycles will be deferred in our first month of re-opening. If we cannot accommodate the start of your treatment cycle in the month you call, we will pre-schedule you for the next available spot.

I am on the wait list for a funded IVF cycle. Will the COVID-19 pandemic delay the start of my funded IVF cycle?
Yes, it is very likely that the start of your funded IVF cycle will be delayed as a result of COVID-19. We do not know when we will be able to resume regular fertility treatments. However, your place will be maintained on our IVF wait list and we will do our best to minimize the delay while maintaining quality and safety.

What is Mount Sinai Fertility doing to protect my sperm, eggs, or embryos that are in storage?
We have staff on site 7 days a week and our lab team continues to perform all the necessary functions to maintain the safety and security of frozen eggs, sperm and embryos. We also continue to monitor our lab 24/7 with staff on call and back-up systems.